Terms & Conditions

This Agreement covers exclusively any sale of products through the website www.xzenomenswear.com under the distinctive title “Xzeno Menswear”, with e-mail address [email protected], e-shop service line: 6942.851.356.

Make sure you agree to the following terms and conditions, as your possible transaction with us through the above “”Xzeno Menswear”” website is governed by the following terms and implies acceptance of these terms.

If a user does not agree with these terms, he must abstain from using the online store and from each transaction with it. Sending your order implies acceptance of this Agreement and all of its terms. Any deviations from this Agreement must be confirmed by “Xzeno Menswear” in writing.

Any other Terms of Use are expressly excluded. Any user who enters and uses the services of the e-shop is deemed to consent and accepts unconditionally the terms herein, without any exception. If any part of this Convention is found to be invalid or unenforceable by a court order, the rest of the Convention will continue to apply.

“Xzeno Menswear” may conclude an agreement for the assignment of its obligations to an appropriate third party. Otherwise, no party will be entitled to assign or transfer its rights or obligations. All notifications must be made in writing (by hand, by e-mail, fax or letter by first class mail, which will be deemed delivered 48 hours after posting).

The online store of the Company is available in Greece, and e-shop contracts can be compiled in Greek and / or English. With language selection, you automatically state that you understand it (writing and reading).

This Agreement will be governed by the European and Greek law, especially laws that regulate issues related to electronic commerce, distance sales and consumer protection, and subject to the exclusive jurisdiction of the courts of Athens.

GENERAL TERMS

“Xzeno Menswear” reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. “Xzeno Menswear” undertakes to inform users about any modifications as well as any changes through its website. It is clarified that changing terms does not apply to orders that you have already completed.

WHO WE ARE

Our website is: https://www.xzenomenswear.com. “Xzeno Menswear” is a men’s clothing brand that has been around since the 90’s.  Our goal is the absolute satisfaction of the customer with our immediate service, and the excellent clothing products we provide.

PERSONAL DATA

XzenoMenswear.com collects the following information from it’s registered users: First name*, Last name*, Company name, Country*, Street address*, Postcode/ZIP*, Town/City*, Phone*, Email address* and Password*. (* denotes required fields)

The reason for collecting such personal data from our customers is necessary to confirm where we will be shipping our products.  First, for our own safety to ensure that we don’t lose any of our products.  Secondly, for the safety of our customers ensuring that they receive their purchased products.

For customers who choose to create accounts on our website, “Xzeno Menswear” respects your personal data and expressly and unequivocally states that it will not disclose, publicize, sell, rent, exchange, or otherwise make any use of your personal data and the information you trust.  Your personal details that you choose to share with us upon your registration as a member are solely used for your transactions.

With regard to payments, “Xzeno Menswear” does not collect or store personal data such as bank account numbers or credit cards from its customers. Our website uses third-party gateway plugins from payment processors, specifically Pireaus Bank WooCommerce Payment Gateway.  If you choose to proceed with your purchase, we have to inform you that this gateway plugin redirects you out of our “Xzeno Menswear” website and takes you to Pireaus Online ePay Center website where customers need to re-enter all their personal data but this time including personal bank account numbers and/or credit card information, where Pireaus Bank is now responsible for the safety and security of your entire personal data.  You can read more details of Pireaus Terms & Conditions here.

Every consumer has the right to raise at any time objections to the processing of the data concerning him (right of objection, Article 13 of Law 2472/1997), and he also has the right to withdraw his consent at any time (Article 2 of Law 2472 / 1997 and Article 7 of GDPR Regulation 679/2016).

Also, the consumer has the right to request access, rectification or deletion of personal data or limit the processing of the data subject as well as the right to object to the processing and complaint to a supervisory authority (in accordance with the definitions in Articles 13 20 of GDPR Regulation 679/2016).

 You can also ask for portability (according to the ability given by GDPR Regulation 2016/679) or the permanent deletion of your personal data. For the exercise of your rights, you can directly contact www.xzenomenswear.com (6942.851.356) or send an email to [email protected].

PRODUCT REVIEWS

Terms of use relating solely to customer reviews – Reviews of “Xzeno Menswear”.

By submitting your assessment to “Xzeno Menswear”, you agree that:

  1. The content of your assessment is your own creation and is not a third-party intellectual property.
  2. Your rating does not contain abusive comments, insults to other members, or to “Xzeno Menswear”.
  3. Your texts should only relate to the product of the assessment and are not deliberate defamation for personal or professional benefit. Also, you have actually used the product before writing your comments, and have your own opinion on the product, not the rumor or comments from third parties
  4. Your rating should not contain emails, personal information of third parties, customers or competitors, as well as telephone numbers, links from other stores that are not relevant to the product of the rating.
  5. You may not republish the same reviews on recurring products or other websites.
  6. By writing an evaluation at “Xzeno Menswear” you acknowledge that you are solely responsible for your scriptwriters and not “Xzeno Menswear”.
  7. Any evaluation can be used as stated by “Xzeno Menswear”.
  8. By completing your email address along with evaluating a product, you agree that “Xzeno Menswear” has the right to use it to contact you if you are not happy with it.

For each evaluation submitted, you give “Xzeno Menswear” the full ownership of this material in order to copy, modify it or delete it entirely, republish it in social media, or translate it, and use it in any electronic form without having any intellectual property rights on it.

  1. “Xzeno Menswear” has the inalienable right to change, modify or delete any evaluation that will be published on www.xzenomenswear.com and its footers, if it considers that its content is an abuse of the above terms of use.
  2. Please do not use Greeklish. Prefer the Greek font! For most users reading messages with such writing is quite difficult and even more tiring.

COOKIES & ANALYTICS

“Xzeno Menswear” may use Cookies to identify the Visitor in some of its services and footers. Cookies are small text files that are stored on the Guest’s hard drive and DO NOT know any document or file from their computer.

“Xzeno Menswear” can use third-party scripts on our website to optimize the effectiveness of ads appearing on other sites, such as the type or frequency of advertisements, promotions, or other marketing messages that customers see.  For additional safety, we instructed Google Analytics by using _anonymizeIP, to anonymize the information sent by the tracker objects by removing the last octet of the IP address prior to its storage.

If you do not wish to receive cookies, or wish to be notified when a cookie is placed, you can properly configure your browser at any time, if the appropriate settings exist. If you choose to refuse cookies, keep in mind that you will not be able to make full use of “Xzeno Menswear” services, or you will not be able to download specific material or take part in specific “Xzeno Menswear” transactions.

To opt out of a Google Analytics cookie: https://tools.google.com/dlpage/gaoptout

To opt out of behavioral advertising from networks that follow the Network Advertising Initiative, visit http://www.networkadvertising.org/managing/opt_out.asp

PRODUCT INFORMATION

“Xzeno Menswear” is committed to the completeness of the information provided on its pages regarding the existence of the central features that are described for each product in its possession as well as the accuracy of the service data from “Xzeno Menswear”, reservation of any technical or typographical errors that have escaped our attention or have been wrongly given to us by the product companies. In any case, although we make every effort to accurately list the items and prices we quote in our online store, we cannot rule out the possibility of some of the above.

PRICES OF PRODUCTS

VAT is included in the prices that are listed on the relevant catalogues next to each item.
These prices concern the quantities that are available, while “Xzeno Menswear” reserves the right to modify the description and the prices of its products without any prior notice, however, it is committed at the time that the order is completed to send the products that have been ordered with the characteristics and prices that appear on the website at the time that the order was placed.

A DEFECTIVE PRODUCT

In the unlikely event that you receive a defective or damaged product, “Xzeno Menswear” will make every effort for its replacement with the same or a similar product, without any extra cost for you. However, you must inform us, via e-mail, to [email protected] in order for us to send you instructions for returning the product and for us to give you the return code. If the product is no longer available, it can be replaced with an equivalent product upon request, or we can refund your money.  “Xzeno Menswear” does not have guarantee policy. We are not responsible for any damage that may occur from normal wear and tear incorrect use and for any destruction during the removal of the labels.
For any returns of products, you must fill in the relevant form FRP (form for returning products), which is published on our website.

INTELLECTUAL PROPERTY REGULATIONS

The content and services provided by XzenoMenswear.com, are protected by the national and international regulations of intellectual property and exclusively belong to “Xzeno Menswear”. They are provided to visitors of the website for strictly personal, non-commercial and non-profit use. Small individual parts can be saved in personal computers, in one copy, for personal and non-commercial use, while it should be mentioned, at any given time, that they are provided by “Xzeno Menswear”. By no chance should there be a breach of the intellectual property regulations. Copying, transporting, altering, reselling, or deceiving the public on who the real service provider of the website is, are strictly prohibited.

Any reproduction, republication, upload, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only after written approval by “Xzeno Menswear”.

The use of the site must always be done solely for legitimate purposes and should not restrict or disrupt the use of other visitors. Visitors must use the site in accordance with law and ethics in accordance with these Terms of Use and must not commit acts or omissions that may cause damage or malfunction to the site, or endanger the provision of services of “Xzeno Menswear”.

SECURE TRANSACTIONS & SSL ENCRYPTION

“Xzeno Menswear” offers security with the encryption Secure Socket Layer (SSL), one of the most reliable technologies used worldwide for secure transactions over the Internet. Wherever on the website, you are required to enter personal details, “Xzeno Menswear” uses the SSL technology so that your personal data is handled with an encryption on our server.

In order to sign up to the e-shop of the COMPANY, two codes are used, the Entrance code (E-mail address) and the password. The e-shop of the COMPANY gives you the ability to change your password as often as you wish and we would advise you, for security reasons, to regularly change your password and to avoid using the same password.

What do you gain?

Security in transactions through our site and confirmation of its authenticity!

How SSL works

  • Create secure SSL connection
  • Check the SSL certificate
  • Unique encryption key for this connection (Session key)
  • The Server decodes the Session key using its private key and makes a secure connection.

NEWSLETTERS

The user acknowledges that XzenoMenswear.com has the right to use and send to its e-mail account associated with XzenoMenswear.com or the mobile phone number that the user has (sms) account information, newsletters, and promotional material to promote its products only if and when we have your approval for this by signing up for our newsletter or asking us when you sign up.

  1. a) “Xzeno Menswear” may send email updates.
  2. b) The newsletter may end up in the spam folder, so check regularly that it is not stored there.
  3. c) If you do not wish to receive any newsletter or wish to be totally unsubscribed from “Xzeno Menswear” sending system, you can notify us using the site’s contact form.
  4. d) “Xzeno Menswear” uses a third party to identify the recipients of the newsletter. It does not deliver or sell to third parties information about your name, surname, or address.

MINOR USERS

By accepting these terms of use, you declare that you are between the age of 18 and 18 years. If your age is less than 18 (18) years but more than 13 (13), you are entitled to use our services solely under the supervision of a parent or other parent, who accepts these terms. In any other case, you cannot access our site and use our services, while our business has no responsibility for this use.  If you are a parent or carer of a minor who makes use of our site, you are fully responsible for this use, including any financial obligations arising out of it.

PAYMENT METHODS

  1. By cash on delivery: For consignments using the cash on delivery method, there is an extra charge of €3.90 on the shipping expenses. (Only for consignments IN GREECE)
  2. Pireaus Bank ePOS Paycenter: “Xzeno Menswear” online store accepts all Visa, MasterCard, American Express and DINERS credit cards. For purchases with your credit card, follow the checkout instructions. You will fill out the order form and your credit card number and expiration date, as well as the 3-digit number (CVV) on the back of your credit card. In case you choose to pay by credit card, you must be present when you receive your order, having your credit card and your identity with you. Your order can not be picked up by a third person who displays the credit card and wishes to pay with it for you. If the order is made in the data and on behalf of a company then your credit card must be corporate. Upon receipt of the order, the corporate credit card holder must be present with his card and identity card.

SHIPMENT OF THE PRODUCTS

For International orders products are sent by ELTA (Greek Post Office) and are delivered safely to the address that you have set, within 4-5 working days following the day that the payment for the order is made. For orders within Greece products are sent thru Geniki Taxydromiki, within 2-3 working days from the confirmation of the order.

“Xzeno Menswear” does not recognize the existence of any possible delay in the delivery due to extreme weather circumstances, strikes and force majeure, in these cases, the aforementioned delivery date will be extended for as long as the reason for the delay.

The charge for the transportation is calculated and proposed on the order form. The products are always accompanied by the relevant receipts. The client has the ability to choose which kind of receipt he needs (a retail receipt or an invoice); by filling the appropriate field on the Web.

For orders over €30 is free for Greece. For Europe there is a charge of 10, Free for orders more than €70 .  For the rest of the world there is a charge of 20, Free for orders more than €100.

CANCELLATION OF AN ORDER

If you wish to cancel an order during the electronic procedure of the order, you can click on and the order procedure is automatically terminated.

RETURN POLICY

Our target is to ensure your complete satisfaction. If for whatever reason, you are not happy with your order, you can exercise your right to return part or all products purchased within fourteen (14) days of receipt in ex-change for another product equivalent or more in price.  There are NO refunds.  We only allow product exchange within the 14 day period of the initial purchase.

It is clarified that the returned products should not be used, worn, washed, altered or to be damaged and the labels that accompany the product should exist, exactly as you received the product with the retail receipt or invoice. You should also have earlier communicated through e-mail to [email protected] in order for you to be given instructions and a return code.

If the appropriate product that you want is not available (eg. A larger size), you will have a credit on your account that can be used for any other new order that you desire.  Please contact  [email protected] for further details and time frame allowed.

For the return of a non-defective product, the return cost is charged to the client, while the cost for reshipping of any kind that you might choose to replace, is entirely charged to “Xzeno Menswear”.

LIMITATIONS OF LIABILITY

For all products that are included in the “Xzeno Menswear” catalogs, there are clear indications about the availability of our warehouse. The transaction will be considered to be complete only after sending the written electronic confirmation. In the case that it is impossible to execute an order, “Xzeno Menswear” has the right to withdraw and to not fulfill the order, even if the price has already been paid, the money will be returned by a deposit into your bank account.